1. What is MenuStation?
2. Can I access MenuStation from my PDA or phone?
3. Why should I feature my restaurant on my MenuStation?
4. Do I need a website to have a MenuStation listing?
5. How will a MenuStation listing with online ordering increase customer satisfaction?
6. Can MenuStation help me to establish a website on my own?
7. Can MenuStation couple with my existing site?
8. Will MenuStation compete with my existing site?
9. What will my MenuStation listing look like?
10. Can I customize my MenuStation listing?
11. What kind of equipment do I need to process MenuStation orders?
12. How will MenuStation increase my sales?
13. How do customers place an order?
14. How can I receive orders?
15. How long does it take to place an order?
16. How do customers make a payment?
17. How do I receive online payments?
18. How do I obtain a copy of my MenuStation sales records?
19. What other information do sales reports contain?
20. How do I apply the information in my sales report to my business?
21. What types of payment are acceptable?
22. How do customers know that orders have been placed?
23. How do customers make a billing enquiry?
24. How do I find restaurants in my location?
25. What is the difference between search by location and search by cuisine?
26. Why can't I find the restaurant I want?
27. How do I register for online ordering?
28. What if I don't want to feature my menu on MenuStation?
29. How do I update my menu on MenuStation
30. How much does MenuStation cost?
31. How do I sign up?
32. How long does it take to get an ordering system up and running?

 

1. What is MenuStation?

MenuStation is an innovative online service that caters to restaurants as well as their customers. Our ever-expanding restaurant listing includes menus from a variety of restaurant locations and cuisines. Online menus and online ordering provide customers with a highly convenient way to review menus and place to-go orders for pick-up or delivery. Restaurants eliminate the hassle of having to print take-out menus, at the same time gaining customer and city approval of their conscious approach towards green business practices.

2. Can I access MenuStation from my PDA or phone?

As a courtesy to our customers and restaurant owners, MenuStation listings are available 24/7, from any location with Internet access. Customers can safely and conveniently access and place orders using MenuStation.com with almost any WiFi device, including: PDAs, cell phones, laptops, PCs, etc.

3. Why should I feature my restaurant on menuStation?

Gain new business: Since the Internet is one of the most reliable tools for finding information quick, visitors and new arrivals to your area Already, many people use the Internet to locate information about entertainment, movies, clubs and restaurants online. With a MenuStation listing, your restaurant will show up quicker and closer to the top of the page. Online ordering affords customers the convenience of placing orders at their convenience and when coupled with delivery services will not have to risk getting lost while travelling to or from your locale. Additionally, online ordering will save customers money by nothaving to make a call, and at the same time, you will receive orders directly to the restaurant via fax or email!

Save time and money: Improve customer satisfaction when you forego busy phone lines taking up from your wait staff’s time. Let your in-house wait staff cater to in-house customers. Especially during peak serving hours, your staff will appreciate the regularity of our automated ordering system while online orders are sent directly to the kitchen via fax or email.

Make money: Because customers love convenience, new and existing customers will love placing large orders with MenuStation. Not only will you cut down on customer wait times, but you will also cut down on the wait for your staff.

Online orders are in, telephone orders are out!

MenuStation’s efficient online ordering improves customer service and customer satisfaction. Because MenuStation is fast and convenient, it beats ordering by phone! When customers order their food directly online, they are never placed on hold, or forced to navigate through annoying phone trees. Plus, they will receive instant confirmation in a language they know and trust: email.

4. Do I need a website to have a MenuStation listing?

MenuStation listings have the flexibility to function independently or with existing restaurant sites. However, it is not necessary to have an existing website to list your restaurant’s menu on MenuStation’s convenient portal.

5. How will a MenuStation listing with online ordering increase customer satisfaction?

Placing your menu online will increase your restaurant’s visibility to new and existing customers, as well as boost customer satisfaction. The branding and search engine position that MenuStation will establish for your restaurant will ensure that your restaurant comes out among the top of every Google search.

6. Can MenuStation help me to establish a website of my own?

MenuStation is one of the most cost-effective, hassle-free means to establishing a web presence for your restaurant. In addition to MenuStation listings, our experts are ready and equipped to help you take your business to the next level with a custom website illustrating your restaurant’s unique flare. We can furnish your site with virtually any content or functionality you like.

7. Can MenuStation couple with my existing site?

The added convenience of online ordering can be coupled with your existing site in a variety of ways. Our expert programmers can link one site to another, add pages, or come up with other creative solutions to increase your web traffic and business.

8. Will MenuStation compete with my existing site?

No, MenuStation will not compete with your existing website. Quite on the contrary, a MenuStation listing will enhance your existing site, and provide your customers additionally with an efficient means of ordering. Because MenuStation listings have their own, unique web address, they can help you further enhance your restaurant’s image and marketing strategy.

9. What will my MenuStation listing look like?

A standard MenuStation listing comprises of two pages: an index page and a menu page. As the header of both pages, MenuStation will integrate your restaurant's logo, hours of operation, and address with a Google Maplette that displays your restaurant's locale. Payment and delivery options will also be featured in addition to your menu items. Your listing will enable you to enjoy traffic from Google from our ongoing efforts in promoting MenuStation as well as your listing.

10. Can I customize my MenuStation listing?

We encourage all restaurants to customize their menu listings. Customized sites are attractive to customers and promote customer recognition and branding. Custom MenuStation listings let your customers know they are in the right place every time they visit your listing.

11. What kind of equipment do I need to process MenuStation orders?

Leave the technical work to us! When you have online ordering MenuStation can relay your orders to a phone, fax machine, pda or your PC. If you would like to receive orders in a format other than these, do not hesitate to contact us.

How will MenuStation increase my sales?

• Online ordering convenience will show customers you care about their business.
• Increased customer satisfaction will keep customers coming back for more.
• Become the talk of the town when satisfied customers tell friends how easy online ordering was for them.
• Gain momentum as online ordering takes precedence over phone orders, freeing your staff to attend to in-house customers.
• Maximize your selling potential when you welcome newcomers, including business professionals, conference attendees, vacationers, and students, with online ordering.
• Increase sales as a result of increased visibility among your community and beyond.

13. How do customers place an order?

There are two ways to place an order using MenuStation:

1) Online ordering is available with select restaurant menus. When placing an online order, simply click on the item in the menu that you desire, specify the quantity, and provide any special instructions in the check-out page. Repeat this process for each item and then check out. At this time, you will be presented with several payment options, indicate whether the order is pick-up or delivery. Upon receipt of your order, MenuStation will provide you with a confirmation number and send you an email with the details of your purchase. Some restaurants require a brief follow-up call to confirm your order. Please read the specifications for each restaurant carefully.

2) Manual orders are placed by phone or fax when online ordering is not available. Reference the MenuStation listing as you order and specify if you will pick-up or request delivery. Some restaurants will allow you to pay by phone; however, due to identification procedures, some restaurants require payments to be made in-person upon receipt of food.

14. How can I receive orders?

Currently, MenuStation gives restaurants the option to have your own online ordering system where you can receive orders by phone or fax. Please indicate your preference when you sign up for your MenuStation listing.

15. How long does it take to place an order?

While actual ordering time will vary (depending on your order), online ordering is the most rapid way to place an order. While all restaurants have online menus, only those with online ordering will be able to process your orders online. The order details will come via. Fax, PDA or any other options you selected. For restaurants without online ordering, simply call or fax in your order as you would normally. To request an online menu or ordering system for a restaurant, click here.

16. How do customers make a payment?

When customers place an online order, they have the option of paying online which includes all order details such as delivery charge, any tips etc. The customer also has the option to pay upon delivery or pick-up by cash or check. If customers choose to pay online, there is the option of using a credit card (Visa, MasterCard, Discover, or American Express) or with PayPal.

17. How do I receive online payments?

MenuStation remits online credit card or PayPal payments on a monthly basis via check or PayPal. You have full access to your unique account (email and password) that monitors all your customers’ orders and shows you all the details of your account.

18. How do I obtain a copy of my MenuStation sales records?

In case you do not have access to the Internet, we will send you monthly sales reports accompany remittances and are available in hard- or e-copy.

19. What other information do sales reports contain?

Sales reports not only illustrate monthly sales and revenues, they also contain valuable information as to how many visits your menu has received. We can also provide you with recommendations on how to improve your sales. After all, your business is our business!

20. How do I apply the information in my sales report to my business?

For more information about MenuStation SEO, web analytics and consultancy, contact MenuStation specialists today!

21. What types of payment are acceptable?

When using the online ordering system, payments are solicited at the time of check-out, in order to finalize your transaction. MenuStation accepts PayPal and credit card payments, which can be made quickly and securely on the check-out page.

22. How do customers know that orders have been placed?

Upon finalization of an order, customers will receive a confirmation number as well as email that provide follow-up instructions. Many restaurants require phone confirmation of orders. If an order has been improperly placed, or the system is temporarily out of service (which is very rare), orders may also be placed by phone.

23. How do customers make a billing enquiry?

If customers have a billing enquiry, they can contact MenuStation directly through the MenuStation site, from the Contact Us page. When requesting information about a payment, please explain the issue in detail, including your name, email address, restaurant and card type. MenuStation's support team will review the bill in question and contact your shortly.

24. How do I find restaurants in my location?

You can locate restaurants in your location by either going to Google, Yahoo and doing a search. Alternatively, you can do a search on our site using the Search option located at the top navigation bar to the right.

25. What is the difference between search by location and search by cuisine?

You can select your location from the drop down list or click on the restaurant location link to see a full list of locations. Search by cuisine allows you to search restaurants based on the type of cuisine the restaurant serve for example Chinese.

26. Why can't I find the restaurant I want?

Notify restaurants that you would like to see their menus online by filling out the information on the ‘Request a Menu’ page – link on the navigation bar. Don’t forget to tell the Restaurant owners of this unique service. We will do our best to make the menu of the restaurant that you nominated available on MenuStation!

27. How do I register for online ordering?

Restaurants can place an order for online ordering services from our web site – please click on the link ‘Restaurant Owners’ on the top navigation bar. Alternatively you can contact us on toll-free 1-800-887-9218 or simply use our Contact Us form on the site and one of our MenuStation specialists will get back to you right away.

Customers will automatically create an account as they place an order. As customers re-order they will have the option of logging into their member account with an email and password. This enables them the convenience of re-ordering the same item which increases repeat sales to you.

28. What if I don't want to feature my menu on MenuStation?

Please contact MenuStation to communicate any changes to your menu listing.

29. How do I update my menu on MenuStation?

MenuStation offers free annual updates for all menu listings. If you are interested in adding online ordering to your menu, you can sign up online or contact one of our specialists directly.

30. How much does MenuStation cost?

MenuStation prices vary, depending on the services associated with your listing. There are fixed prices for the standard services for menu listing and ordering (see MenuStation Packages and Services). Alternatively: Contact us for a free quote today!

31. How do I sign up?

Sign up for MenuStation online or with one of our consultants.

32. How long does it take to get an ordering system up and running?

Online ordering with MenuStation set-up times may vary depending on your menu length and any customizations. Normally it will take anywhere between 4-6 weeks for the standard services offered and up to 9 weeks for unique customization with your own website address. For an accurate estimate, based on the needs of your restaurant, please contact one of our specialists.